Frequently Asked Questions
Everything you need to know about our craft chocolate collection.
How do you ensure chocolate doesn't melt during shipping?
We monitor weather conditions for every destination. During warmer months or for shipments to hot climates, we include insulated packaging and cold packs to ensure your craft chocolate arrives in perfect condition.
What makes 'craft' chocolate different from industrial chocolate?
Craft chocolate is made with high-quality, ethically sourced cacao beans and minimal ingredients. Unlike mass-produced bars, our makers focus on flavor profiles unique to the bean's origin and ensure fair wages for farmers.
Are your chocolates vegan or gluten-free?
Most of our dark chocolate bars are naturally vegan and gluten-free, as they contain only cacao and sugar. However, we recommend checking the specific ingredient list on each product page for allergen information.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact us within 48 hours of delivery with a photo, and we will make it right.
Do you offer international shipping?
Currently, we ship primarily within the United States and Canada. International shipping options may be available at checkout depending on the destination's climate and customs regulations.
How should I store my craft chocolate?
Chocolate should be stored in a cool, dry place between 60-70°F (15-21°C), away from direct sunlight and strong odors. Avoid refrigerating chocolate, as it can lead to sugar bloom and affect the texture.