Returns & Exchanges
Due to the perishable nature of our craft chocolate products, we cannot accept physical returns, but we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 7 days of delivery to initiate a resolution for any issues with your shipment.
Document the Issue
Take clear photos of the shipping box and the specific chocolate bars or products that are damaged or incorrect.
Contact Support
Email our customer service team with your order number and the attached photos to notify us of the problem.
Review Process
Our quality control team will review your request within 2 business days to verify the claim against our freshness guarantee.
Resolution
Once approved, we will issue a store credit or dispatch a replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing